Delete your account

In the app (fastest)

Open Juwa Adda, go to Settings, then Delete Account, and confirm. This works for every account, including guest accounts.

From this page

Enter the email address on your account. We send a one-time link to that address, and your account is deleted only when you open the link and confirm. The link expires after 24 hours.

Guest accounts have no email address, so delete them in the app. If you can no longer open the app or the email account, write to [email protected] from any address with your display name. We will ask you to prove the account is yours before deleting it.

What is deleted

• Your profile, email address, name, photo, sign-in links, devices and sessions, push tokens, friends, chat messages, score pad backups and cosmetics
• Your remaining coins, gems and room cards, which are forfeited and cannot be restored

What is kept

Records of past purchases and balance changes, linked only to an anonymous account number that no longer identifies you. We need them for financial reconciliation, tax, and refunds the stores send later.

Subscriptions

Deleting your account does not cancel Adda Pass. Apple and Google bill it, so cancel it in your App Store or Google Play subscription settings. See Support for the steps.