Skip to content
Juwa Adda

Help

Player support

Contact us

Email [email protected]. Include your display name in the game, your phone model, and what happened. For a purchase, add the order number from the receipt email Apple or Google sent you.

A purchase did not arrive

  1. Check that you are signed in to the same account you bought on.
  2. Open the Store and tap Restore Purchases.
  3. Still missing after a few minutes? Email [email protected] with the order number.

Refunds

Apple and Google take payment, so refunds are requested from them:

When a store refunds a purchase, what it bought is removed from your account.

Cancel Adda Pass

  • iPhone and iPad: Settings, then your name, then Subscriptions.
  • Android: Google Play, then Profile, Payments & subscriptions, then Subscriptions.

Cancel at least 24 hours before the period ends. You keep the Pass until the end of the period you paid for. Deleting your account does not cancel a subscription.

Your account

  • Guest accounts live on your phone. Link a sign-in in your profile so you can get the account back on a new phone. A guest account cannot be recovered after the app is removed.
  • Offline and nearby games use practice chips that stay on your phone. They are separate from your online balance.
  • Delete your account in the app under Settings, then Delete Account, or on the account deletion page.

Report a player

Email [email protected] with the player's display name, the game, and roughly when it happened. We review every report against the Terms of Service.

No real money

Coins, gems, chips and room cards are virtual. They have no cash value, cannot be cashed out, and cannot be sent to other players. We never ask for your password or card details by email or message.

Vividia Infosys Pvt. Ltd., Kathmandu, Nepal · Privacy Policy